HP Scanning Troubles

> hp-doctor

HP Linux Imaging and Printing System (ver. 3.20.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.20.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.



Checking for Deprecated items….
error: This distro (i.e suse  20210321) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):


Checking for HPLIP updates….

HP Linux Imaging and Printing System (ver. 3.20.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: HPLIP upgrade is disabled by openSUSE for security reasons, see https://bugzilla.suse.com/show_bug.cgi?id=853405 – if you like to upgrade HPLIP, use an openSUSE software package manager like YaST or zypper.

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?


Checking for Dependencies….
warning: 3-20210321 version is not supported. Using 3-15.2 versions dependencies to verify and install…

—————
| SYSTEM INFO |
—————

 Kernel: 5.11.6-1-default #1 SMP Thu Mar 11 16:11:36 UTC 2021 (7358b30) GNU/Linux
 Host: Ironhide
 Proc: 5.11.6-1-default #1 SMP Thu Mar 11 16:11:36 UTC 2021 (7358b30) GNU/Linux
 Distribution: 3 20210321
 Bitness: 64 bit


———————–
| HPLIP CONFIGURATION |
———————–

HPLIP-Version: HPLIP 3.20.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro  20210321 version

Current contents of ‘/etc/hp/hplip.conf’ file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.20.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.20.11
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no


Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of ‘~/.hplip/hplip.conf’ file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address =  
voice_phone =  

[installation]
date_time = 04/02/21 11:04:52
version = 3.20.11

[last_used]
device_uri = “hp:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50”
printer_name = Officejet_Pro_8600_Browntown
working_dir = .

[polling]
device_list =  
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1610756313
notify_upgrade = false
pending_upgrade_time = 0


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

————————-
| External Dependencies |
————————-

 cups                 CUPS – Common Unix Printing System                           REQUIRED        1.1             2.3.3           OK         ‘CUPS Scheduler is running’
 gs                   GhostScript – PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.53.3          OK         –
 xsane                xsane – Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         –
 scanimage            scanimage – Shell scanning program                           OPTIONAL        1.0             1.0.32          OK         –
 dbus                 DBus – Message bus system                                    REQUIRED        –               1.12.20         OK         –
error: policykit     PolicyKit – Administrative policy framework                  OPTIONAL        –               0.118           MISSING    ‘policykit needs to be installed’
 network              network -wget                                                OPTIONAL        –               1.21.1          OK         –
 avahi-utils          avahi-utils                                                  OPTIONAL        –               0.8             OK         –

————————
| General Dependencies |
————————

 libjpeg              libjpeg – JPEG library                                       REQUIRED        –               –               OK         –
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        –               2.3.3           OK         –
 cups-image           CUPS image – CUPS image development files                    REQUIRED        –               2.3.3           OK         –
 libpthread           libpthread – POSIX threads library                           REQUIRED        –               b’2.33′         OK         –
 libusb               libusb – USB library                                         REQUIRED        –               1.0             OK         –
 sane                 SANE – Scanning library                                      REQUIRED        –               1.0.32          OK         –
 sane-devel           SANE – Scanning library development files                    REQUIRED        –               1.0.32          OK         –
 libavahi-dev         libavahi-dev                                                 REQUIRED        –               –               OK         –
 libnetsnmp-devel     libnetsnmp-devel – SNMP networking library development files REQUIRED        5.0.9           5.9             OK         –
 libcrypto            libcrypto – OpenSSL cryptographic library                    REQUIRED        –               1.1.1           OK         –
 python3X             Python 2.2 or greater – Python programming language          REQUIRED        2.2             3.8.8           OK         –
 python3-notify2      Python libnotify – Python bindings for the libnotify Desktop notifications OPTIONAL        –               –               OK         –
error: python3-pyqt4-dbus PyQt 4 DBus – DBus Support for PyQt4                         OPTIONAL        4.0             –               MISSING    ‘python3-pyqt4-dbus needs to be installed’
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             –               MISSING    ‘python3-pyqt4 needs to be installed’
 python3-dbus         Python DBus – Python bindings for DBus                       REQUIRED        0.80.0          1.2.16          OK         –
 python3-xml          Python XML libraries                                         REQUIRED        –               2.2.10          OK         –
 python3-devel        Python devel – Python development files                      REQUIRED        2.2             3.8.8           OK         –
 python3-pil          PIL – Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        –               8.1.2           OK         –
 python3-reportlab    Reportlab – PDF library for Python                           OPTIONAL        2.0             3.5.59          OK         –

————–
| COMPILEDEP |
————–

 libtool              libtool – Library building support services                  REQUIRED        –               2.4.6           OK         –
 gcc                  gcc – GNU Project C and C++ Compiler                         REQUIRED        –               10.2.1          OK         –
 make                 make – GNU make utility to maintain groups of programs       REQUIRED        3.0             4.3             OK         –

———————
| Python Extentions |
———————

 cupsext              CUPS-Extension                                               REQUIRED        –               3.20.11         OK         –
 hpmudext             IO-Extension                                                 REQUIRED        –               3.20.11         OK         –

———————-
| Scan Configuration |
———————-

 hpaio                HPLIP-SANE-Backend                                           REQUIRED        –               3.20.11         OK         ‘hpaio found in /etc/sane.d/dll.conf’
 scanext              Scan-SANE-Extension                                          REQUIRED        –               3.20.11         OK         –

——————————
| DISCOVERED SCANNER DEVICES |
——————————

device `hpaio:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50′ is a Hewlett-Packard HP_Color_LaserJet_Pro_M478f-9f all-in-one
device `hpaio:/net/Officejet_Pro_8600?ip=192.168.10.223′ is a Hewlett-Packard Officejet_Pro_8600 all-in-one


————————–
| DISCOVERED USB DEVICES |
————————–

No devices found.

———————————
| INSTALLED CUPS PRINTER QUEUES |
———————————


HP-LaserJet-500-color-M551
————————–
Type: Printer
Device URI: hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
PPD: /etc/cups/ppd/HP-LaserJet-500-color-M551.ppd
PPD Description: HP LaserJet 500 color M551 Postscript (recommended)
Printer status: printer HP-LaserJet-500-color-M551 is idle.  enabled since Sun Mar  7 09:49:49 2021
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
error: Device not found
error: Communication status: Failed

HP_Color_LaserJet_Pro_M478f-9f
——————————
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_M478f-9f.ppd
PPD Description: HP Color LaserJet Pro M478f-9f Postscript (recommended)
Printer status: printer HP_Color_LaserJet_Pro_M478f-9f is idle.  enabled since Fri Apr  2 08:23:03 2021
Communication status: Good

HP_Color_LaserJet_Pro_M478f-9f_fax
———————————-
Type: Fax
Device URI: hpfax:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_M478f-9f_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer HP_Color_LaserJet_Pro_M478f-9f_fax is idle.  enabled since Fri Apr  2 08:23:03 2021
Communication status: Good

HP_LaserJet_500_color_M551
————————–
Type: Printer
Device URI: hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
PPD: /etc/cups/ppd/HP_LaserJet_500_color_M551.ppd
PPD Description: HP LaserJet 500 color M551 Postscript (recommended)
Printer status: printer HP_LaserJet_500_color_M551 is idle.  enabled since Sun Mar  7 09:49:50 2021
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
error: Device not found
error: Communication status: Failed

Officejet_Pro_8600
——————
Type: Printer
Device URI: hp:/net/Officejet_Pro_8600?ip=192.168.10.223
PPD: /etc/cups/ppd/Officejet_Pro_8600.ppd
PPD Description: HP Officejet Pro 8600, hpcups 3.20.9
Printer status: printer Officejet_Pro_8600 is idle.  enabled since Mon Mar 15 15:59:20 2021
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8600?ip=192.168.10.223
error: unable to open channel
error: Communication status: Failed


————–
| PERMISSION |
————–

Missing Required Dependencies
—————————–
error: ‘python3-qt4’ package is missing/incompatible
error: ‘python3-qt4-devel’ package is missing/incompatible
Missing Optional Dependencies
—————————–
error: ‘dbus-1-python3-devel’ package is missing/incompatible
error: ‘dbus-1-python3’ package is missing/incompatible


ENTER ROOT/SUPERUSER PASSWORD
—————————–
Please enter the root/superuser password:
Do you want to update repository and Install missing/incompatible packages. (a=install all*, c=custom_install, s=skip):
Updating repository
——————-
Installing Missing/Incompatible packages
—————————————-
cmd =python3-qt4
error: Failed to install ‘python3-qt4’ package, please install manually.
cmd =python3-qt4-devel
error: Failed to install ‘python3-qt4-devel’ package, please install manually.
cmd =dbus-1-python3-devel
error: Failed to install ‘dbus-1-python3-devel’ package, please install manually.
cmd =dbus-1-python3
error: Failed to install ‘dbus-1-python3’ package, please install manually.


Checking Permissions….


Checking for Configured Queues….

warning: 2 queues of same device HP-LaserJet-500-color-M551 is configured.
Remove unwanted queues.


Checking for HP Properitery Plugin’s….
No plug-in printers are configured.


Checking for Printer Status….
error: ‘HP-LaserJet-500-color-M551’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: ‘HP_LaserJet_500_color_M551’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: ‘Officejet_Pro_8600’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed…



More information on Troubleshooting,How-To’s and Support is available on http://hplipopensource.com/hplip-web/index.