> hp-doctor
HP Linux Imaging and Printing System (ver. 3.20.11)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.20.11)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items….
error: This distro (i.e suse 20210321) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):
Checking for HPLIP updates….
HP Linux Imaging and Printing System (ver. 3.20.11)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: HPLIP upgrade is disabled by openSUSE for security reasons, see https://bugzilla.suse.com/show_bug.cgi?id=853405 – if you like to upgrade HPLIP, use an openSUSE software package manager like YaST or zypper.
Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?
Checking for Dependencies….
warning: 3-20210321 version is not supported. Using 3-15.2 versions dependencies to verify and install…
—————
| SYSTEM INFO |
—————
Kernel: 5.11.6-1-default #1 SMP Thu Mar 11 16:11:36 UTC 2021 (7358b30) GNU/Linux
Host: Ironhide
Proc: 5.11.6-1-default #1 SMP Thu Mar 11 16:11:36 UTC 2021 (7358b30) GNU/Linux
Distribution: 3 20210321
Bitness: 64 bit
———————–
| HPLIP CONFIGURATION |
———————–
HPLIP-Version: HPLIP 3.20.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 20210321 version
Current contents of ‘/etc/hp/hplip.conf’ file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.11
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.20.11
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of ‘~/.hplip/hplip.conf’ file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 04/02/21 11:04:52
version = 3.20.11
[last_used]
device_uri = “hp:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50”
printer_name = Officejet_Pro_8600_Browntown
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1610756313
notify_upgrade = false
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
————————-
| External Dependencies |
————————-
cups CUPS – Common Unix Printing System REQUIRED 1.1 2.3.3 OK ‘CUPS Scheduler is running’
gs GhostScript – PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.53.3 OK –
xsane xsane – Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK –
scanimage scanimage – Shell scanning program OPTIONAL 1.0 1.0.32 OK –
dbus DBus – Message bus system REQUIRED – 1.12.20 OK –
error: policykit PolicyKit – Administrative policy framework OPTIONAL – 0.118 MISSING ‘policykit needs to be installed’
network network -wget OPTIONAL – 1.21.1 OK –
avahi-utils avahi-utils OPTIONAL – 0.8 OK –
————————
| General Dependencies |
————————
libjpeg libjpeg – JPEG library REQUIRED – – OK –
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED – 2.3.3 OK –
cups-image CUPS image – CUPS image development files REQUIRED – 2.3.3 OK –
libpthread libpthread – POSIX threads library REQUIRED – b’2.33′ OK –
libusb libusb – USB library REQUIRED – 1.0 OK –
sane SANE – Scanning library REQUIRED – 1.0.32 OK –
sane-devel SANE – Scanning library development files REQUIRED – 1.0.32 OK –
libavahi-dev libavahi-dev REQUIRED – – OK –
libnetsnmp-devel libnetsnmp-devel – SNMP networking library development files REQUIRED 5.0.9 5.9 OK –
libcrypto libcrypto – OpenSSL cryptographic library REQUIRED – 1.1.1 OK –
python3X Python 2.2 or greater – Python programming language REQUIRED 2.2 3.8.8 OK –
python3-notify2 Python libnotify – Python bindings for the libnotify Desktop notifications OPTIONAL – – OK –
error: python3-pyqt4-dbus PyQt 4 DBus – DBus Support for PyQt4 OPTIONAL 4.0 – MISSING ‘python3-pyqt4-dbus needs to be installed’
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 – MISSING ‘python3-pyqt4 needs to be installed’
python3-dbus Python DBus – Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK –
python3-xml Python XML libraries REQUIRED – 2.2.10 OK –
python3-devel Python devel – Python development files REQUIRED 2.2 3.8.8 OK –
python3-pil PIL – Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL – 8.1.2 OK –
python3-reportlab Reportlab – PDF library for Python OPTIONAL 2.0 3.5.59 OK –
————–
| COMPILEDEP |
————–
libtool libtool – Library building support services REQUIRED – 2.4.6 OK –
gcc gcc – GNU Project C and C++ Compiler REQUIRED – 10.2.1 OK –
make make – GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK –
———————
| Python Extentions |
———————
cupsext CUPS-Extension REQUIRED – 3.20.11 OK –
hpmudext IO-Extension REQUIRED – 3.20.11 OK –
———————-
| Scan Configuration |
———————-
hpaio HPLIP-SANE-Backend REQUIRED – 3.20.11 OK ‘hpaio found in /etc/sane.d/dll.conf’
scanext Scan-SANE-Extension REQUIRED – 3.20.11 OK –
——————————
| DISCOVERED SCANNER DEVICES |
——————————
device `hpaio:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50′ is a Hewlett-Packard HP_Color_LaserJet_Pro_M478f-9f all-in-one
device `hpaio:/net/Officejet_Pro_8600?ip=192.168.10.223′ is a Hewlett-Packard Officejet_Pro_8600 all-in-one
————————–
| DISCOVERED USB DEVICES |
————————–
No devices found.
———————————
| INSTALLED CUPS PRINTER QUEUES |
———————————
HP-LaserJet-500-color-M551
————————–
Type: Printer
Device URI: hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
PPD: /etc/cups/ppd/HP-LaserJet-500-color-M551.ppd
PPD Description: HP LaserJet 500 color M551 Postscript (recommended)
Printer status: printer HP-LaserJet-500-color-M551 is idle. enabled since Sun Mar 7 09:49:49 2021
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
error: Device not found
error: Communication status: Failed
HP_Color_LaserJet_Pro_M478f-9f
——————————
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_M478f-9f.ppd
PPD Description: HP Color LaserJet Pro M478f-9f Postscript (recommended)
Printer status: printer HP_Color_LaserJet_Pro_M478f-9f is idle. enabled since Fri Apr 2 08:23:03 2021
Communication status: Good
HP_Color_LaserJet_Pro_M478f-9f_fax
———————————-
Type: Fax
Device URI: hpfax:/net/HP_Color_LaserJet_Pro_M478f-9f?ip=192.168.1.50
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_M478f-9f_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer HP_Color_LaserJet_Pro_M478f-9f_fax is idle. enabled since Fri Apr 2 08:23:03 2021
Communication status: Good
HP_LaserJet_500_color_M551
————————–
Type: Printer
Device URI: hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
PPD: /etc/cups/ppd/HP_LaserJet_500_color_M551.ppd
PPD Description: HP LaserJet 500 color M551 Postscript (recommended)
Printer status: printer HP_LaserJet_500_color_M551 is idle. enabled since Sun Mar 7 09:49:50 2021
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_500_color_M551?serial=JPBCD4J11M
error: Device not found
error: Communication status: Failed
Officejet_Pro_8600
——————
Type: Printer
Device URI: hp:/net/Officejet_Pro_8600?ip=192.168.10.223
PPD: /etc/cups/ppd/Officejet_Pro_8600.ppd
PPD Description: HP Officejet Pro 8600, hpcups 3.20.9
Printer status: printer Officejet_Pro_8600 is idle. enabled since Mon Mar 15 15:59:20 2021
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8600?ip=192.168.10.223
error: unable to open channel
error: Communication status: Failed
————–
| PERMISSION |
————–
Missing Required Dependencies
—————————–
error: ‘python3-qt4’ package is missing/incompatible
error: ‘python3-qt4-devel’ package is missing/incompatible
Missing Optional Dependencies
—————————–
error: ‘dbus-1-python3-devel’ package is missing/incompatible
error: ‘dbus-1-python3’ package is missing/incompatible
ENTER ROOT/SUPERUSER PASSWORD
—————————–
Please enter the root/superuser password:
Do you want to update repository and Install missing/incompatible packages. (a=install all*, c=custom_install, s=skip):
Updating repository
——————-
Installing Missing/Incompatible packages
—————————————-
cmd =python3-qt4
error: Failed to install ‘python3-qt4’ package, please install manually.
cmd =python3-qt4-devel
error: Failed to install ‘python3-qt4-devel’ package, please install manually.
cmd =dbus-1-python3-devel
error: Failed to install ‘dbus-1-python3-devel’ package, please install manually.
cmd =dbus-1-python3
error: Failed to install ‘dbus-1-python3’ package, please install manually.
Checking Permissions….
Checking for Configured Queues….
warning: 2 queues of same device HP-LaserJet-500-color-M551 is configured.
Remove unwanted queues.
Checking for HP Properitery Plugin’s….
No plug-in printers are configured.
Checking for Printer Status….
error: ‘HP-LaserJet-500-color-M551’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: ‘HP_LaserJet_500_color_M551’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: ‘Officejet_Pro_8600’ Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed…
More information on Troubleshooting,How-To’s and Support is available on http://hplipopensource.com/hplip-web/index.